CBC Cancellation Policy

 

24-Hour Cancellation Policy for Virtual Behavioral Consultations

We understand that clients may need to cancel an appointment association. To ensure that all clients receive timely and professional services, we require at least 24 hours' notice for cancellations or rescheduling of virtual consultations.

 

Cancellations or Rescheduling: If you need to cancel or reschedule your consultation, please notify us at least 24 hours in advance of your scheduled appointment. This will allow us to offer the time slot to other clients in need.

 

Late Cancellations or No-Shows: If you cancel or reschedule within 24 hours of your appointment, or if you do not attend the scheduled consultation, a fee of 50% of the total cost of the originally booked service will be charged. This fee is non-refundable. Cancellation or No-Show fees are the client’s responsibility and must be paid before your next appointment.

 

Exceptions: We understand that emergencies can occur. If an exceptional circumstance arises, please contact us as soon as possible, and we will do our best to accommodate your situation. Fee waivers are determined on a case-by-case basis at the discretion of CBC. If the fee would prevent you from receiving care, please contact us.

 

Cancellation Limits: If you cancel or do not attend more than 3 appointments that are not excused, CBC reserves the right to prohibit further bookings by client.

 

Consultant Cancellation: In the event that the Consultant needs to cancel or reschedule an appointment, you will be notified as soon as possible, and a new appointment will be offered. If you are unable to attend the appointment offered, you will be fully refunded.

 

By booking a consultation, you agree to adhere to this cancellation policy. Thank you for your understanding and cooperation.